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  2. Purchases, payment and cancellation

Purchases, payment and cancellation

Orders

  • How do I book a hotel?
  • My order was canceled/My payment was declined. What now?
  • I booked my reservation, but I did not receive my voucher. What should I do?
  • Which service does the invoice I receive from Hurb correspond to?
  • I've booked as a visitor, how can I access my purchase information?
  • See all 10 articles

Payment

  • What are the payment methods accepted by Hurb?
  • I paid the same order twice. How can I retrieve the amount paid in this duplicated order?

About cancellation

  • How can I cancel my order?
  • How can I view the Hurb Activities cancellation policy?

Hurb Credits

  • I had to cancel my order and got my refund in Hurb Credits. How long do I have to use it?
  • How can I use my credits?
  • How can I access my Hurb Credits?
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HURB TECHNOLOGIES S.A. CNPJ: 12.954.744 / 0001-24 - Address: João Cabral de Mello Neto, 400, 7th floor, Corporate Peninsula, Barra da Tijuca, Rio de Janeiro, Brazil. Hurb © Copyright 2022.
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