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  1. Support
  2. Purchase and Payment methods

Purchase and Payment methods

Know how to shop on Hurb, our payment methods, how to use your Hurb Credits, etc.

  • Can I pay for my Activity on site?
  • How do I get to my Activity?
  • How do I book a hotel?
  • What is included in the hotel reservation?
  • What is included in the Hurb Activity?
  • What are the payment methods accepted by Hurb?
  • When will I receive my booking confirmation?
  • How can I use my credits?
  • Can I pay with two credit cards?
  • My order was canceled/My payment was declined. What now?
  • I booked my reservation, but I did not receive my voucher. What should I do?
  • I've booked as a visitor, how can I access my purchase information?
  • Which service does the invoice I receive from Hurb correspond to?
  • How do I gift a friend?
  • How can I find my order?
  • How can I make sure that my order was approved?
  • I won a discount coupon. How can I use it?
  • I've been improperly charged. What should I do?
  • Can I pay using a third-party credit card?
  • I paid the same order twice. How can I retrieve the amount paid in this duplicated order?
  • How can I search for offers by price?
  • Where can I find the check-in and check-out hours of the hotel?
  • Where can I check the address of the hotel?
  • How do I know if the establishment has a parking lot?
  • Can I check-in or check-out from the hotel at any time?

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