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HU FAQ

HU FAQ

About Cancellation

  • How can I cancel my order?
  • How can I view the Hurb Activities cancellation policy?
  • I had to cancel my order and got my refund in Hurb Credits. How long do I have to use it?

Reservation Amendments

  • Can I change my Activity?
  • Can I make changes to my hotel reservation?
  • Can I add more nights to my stay?

My Account

  • How can I register on Hurb’s website?
  • How can I access my Hurb account?
  • How can I confirm my reservation?
  • How to schedule/confirm my Activity?
  • How can I change my password?
  • How can I access my Hurb Credits?
See all 12 articles

Purchase and Payment methods

  • Can I pay for my Activity on site?
  • How do I get to my Activity?
  • How do I book a hotel?
  • What is included in the hotel reservation?
  • What is included in the Hurb Activity?
  • What are the payment methods accepted by Hurb?
See all 25 articles

About Hurb

  • Who are we?
  • Does Hurb have a physical store?
  • Is Hurb a safe website?
  • Why choosing Hurb?
  • I want to work at the HURB
  • How do I become a partner?
See all 9 articles

COVID-19

  • What should I do if my destination was affected by the Coronavirus?
  • Everything you need to know about Coronavirus and how to prevent it.

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