HU FAQ

Coronavirus

• Special Conditions for Amending Hotel Reservations
• What should I do if my destination was affected by the Coronavirus?
• Everything you need to know about Coronavirus and how to prevent it.

My booking

• How can I cancel my order?
• I had to cancel my order and got my refund in Hurb Credits. How long do I have to use it?

Purchase and Payment methods

• How do I book a hotel?
• What is included in the hotel reservation?
• What are the payment methods accepted by Hurb?
• When will I receive my booking confirmation?
• How can I use my credits?
• Can I pay with two credit cards?

See all 23 articles

My account

• How can I register on Hurb’s website?
• How can I access my Hurb account?
• How can I confirm my reservation?
• Where can I find my voucher?
• How can I change my password?
• How can I access my Hurb Credits?

See all 12 articles

About HURB

• Who are we?
• Does Hurb have a physical store?
• Is Hurb a safe website?
• Why choosing Hurb?
• I want to work at the HURB
• How do I become a partner?

See all 9 articles