HU FAQ

COVID-19

• Special Conditions for Amending Hotel Reservations
• What should I do if my destination was affected by the Coronavirus?
• Everything you need to know about Coronavirus and how to prevent it.

About Cancellation

• How can I cancel my order?
• How can I view the Hurb Activities cancellation policy?
• I had to cancel my order and got my refund in Hurb Credits. How long do I have to use it?

Purchase and Payment methods

• Can I pay for my Activity on site?
• How do I get to my Activity?
• How do I book a hotel?
• What is included in the hotel reservation?
• What is included in the Hurb Activity?
• What are the payment methods accepted by Hurb?

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Reservation Amendments

• Can I change my Activity?
• Can I make changes to my hotel reservation?
• Can I add more nights to my stay?

My Account

• How can I register on Hurb’s website?
• How can I access my Hurb account?
• How can I confirm my reservation?
• How to schedule/confirm my Activity?
• How can I change my password?
• How can I access my Hurb Credits?

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About Hurb

• Who are we?
• Does Hurb have a physical store?
• Is Hurb a safe website?
• Why choosing Hurb?
• I want to work at the HURB
• How do I become a partner?

See all 9 articles