How do I register a complaint?

Our mission is that your trip is always a 100% positive experience. But if you have not been satisfied at some point in your trip or your purchase on the site, please contact our Traveler Happiness Center through the contacts below:



You can access our online chat. Hours of service: From Monday to Friday from 8 a.m to 22 p.m and Saturdays, Sundays and holidays from 9 a.m to 20 p.m.


You can speak directly to our consultants via the +55 21 4020-7744 phone. Hours of service: From Monday to Friday from 08 a.m to 22 p.m and Saturdays from 09 a.m to 20 p.m.


Sending email to


We take your opinion very seriously. So always be responsible with your criticisms, helping the HU to grow. We will surely find a solution to satisfy you. \o/

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