First of all, make sure that the payment was indeed duplicated on your credit card.
Then, contact our Traveler's Happiness Center! Our team will help you and give you all the support you need. \o/
You can access our online chat through the chat button on the lower-right corner of this page. We are here for you 24/7!
Would you like to send us an email? You can reach us through firstname.lastname@example.org! You’ll get a reply as soon as possible.